DESIGN RESEARCH METHOD

Contextual Inquiry

Contextual inquiry is a type of ethnographic field study that involves in-depth observation and interviews of a small sample of users to gain a robust understanding of work practices and behaviors.

My role

Research, Mind Mapping, Insight

Duration

6 days

Tools

Paper & pencil, Adobe Illustrator

Case Study 1: Mumbai Dabbawalas

"a system that is focused on achieving one simple goal: on-time delivery"

Work Models provide a coherent way of structuring all the collected data, revealing underlying structure.

2. Sequence Model

Detailed model of actions

Contextual inquiry is ideally conducted with the user in his own place. As this course was done during the pandemic lockdown, I used sources from the net and YouTube to collect data.

5. Physical Model

Physical Structure of the environment

3. Artifact Model

Detailed model of artifact use

4. Culture Model

Schematic of influences on workers

1. Flow Model

Overall organization and coordination

Drawing insights based off the methods of inquery

The Mumbai dabbawalas have been the very model of efficiency ever since they were founded, and the largest reason for that has been a singular goal, along with very disciplined workforce rules. A large feature of the association is the fact that they are not very open to changes, and therefore pride their age-old system even to this day. Careful examination of new technology before implimenting it. No hasty decisions. Over the years, the dabbawalas have received plenty of recommendations for increasing their revenues or improving their operations. But the suggestions are usually rejected after careful scrutiny reveals their impact.

Case Study 2: Inflight Catering

Showing 1 model in detail:

1. Flow Model

Overall organization and coordination

Purpose of Flow Model

To capture and visualize:

Roles of individuals
Communication and coordination
Mechanisms that help and hinder
Strategies

Key components of flow model

These Breakdowns provide potential opportunity areas